Ecoboodle Returns Policy
You have the right to cancel your order, you must notify us as soon as possible (but no more than 7 days after delivery) by email at (JavaScript must be enabled to view this email address) stating your reason for cancellation.
Where a product is delivered in a damaged condition, you must notify us within 2 working days of receipt. We are unable to accept claims for damaged goods after this time. We will then request that you return the damaged item to us. On receipt of the damaged item we will confirm the damage. If we are in agreement that the item is in fact damaged, we will dispatch a replacement item along with a refund for the return postage. If we believe that the item is not damaged, we will return it to you at your expense.
Please note we will only issue a refund if the item is new, unused and undamaged and in original packaging.
Where you are not happy with an item, we will not meet the cost of return postage. Returns must be suitably packaged and postage and insurance must be paid by you.
All returned goods must be in their original packaging, undamaged, un-used.
Regardless of the reason for returning an order you should obtain proof of posting as we are unable to accept responsibility for returned items that go missing in transit.
Please include your Order number and reason for return.
There will be no further charge for an exchange unless there is a difference in price in the items being exchanged.
For your own protection we recommend that you use a recorded-delivery service. We cannot accept liability for goods lost in transit to us. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense.
Our aim is to process your return on the same day we receive the item in our warehouse. The maximum length of time it may take will be 4 working days. You will receive a confirmation email when your Return has been processed.
